FREQUENTLY ASKED QUESTIONS
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However, due to differences in monitors, colours of products may also appear different to those shown on the site.
If the item you have received is dramatically different or you believe you have been sent the wrong item in error please feel free to contact us.
Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions please contact us.
Click on ‘orders’ under your user menu to access your receipts.
If a popular item is out of stock, we try hard to restock within 1~2 days. For slower selling items, we try to restock within 1-2 months.
Our couriers will deliver to either a home or work address (not PO boxes) of the whole world. For the estimated delivery time, please contact our customer service for more detail.